Why Choose Us
Proven Excellence
With decades of outsourcing experience, we consistently deliver operational excellence and business agility, forming the foundation for transformative enterprise solutions.
- Wide spectrum of outsourcing functions including customer experience, revenue collection, events management, claims processing, and HR shared services
- Diversified portfolio across customer service, technical, and engineering verticals
- Proven capabilities in deploying tailored, agile workplace models
- Certified frameworks (ISO, DPTM) for managing high-stakes, sensitive processes
Technology Integration
We integrate deep expertise with modern technology to elevate performance and unlock higher- value outcomes, delivering future-ready operational models.
- Access to expertise ensuring continuous process enhancement
- Multi-tiered delivery capabilities across onshore, nearshore, and offshore
- Employee care programmes driving higher retention rates
- Over 200,000 employees managed annually across diverse industries
Regional Scale
Combining our regional presence with localised expertise, we deliver solutions at scale, enabling clients to confidently expand and transform across APAC.
- 13 offices across the region ensuring scalable, compliant expertise
- Access to a regional talent pool of specialised professionals
- 27 years of continuous BPO operation and proven delivery
- Advanced technology integration with regional best practices
The Result
You gain guaranteed operational excellence and the freedom to focus management attention entirely on innovation and core business strategy. We take on the complexity, so you can achieve high-performance scale without the headache. We do not just manage your processes—we create your lasting strategic advantage.
Hear from Our Customer.
Discover how we have helped leading organisations transform their operations and achieve measurable results.
Challenge
The organisation faced rising passenger volumes, inconsistent frontline service quality, and operational strain across customer-facing touchpoints, impacting overall service satisfaction.
Solution
PERSOL Outsourcing implemented an end-to-end customer service management model, covering recruitment, training, workforce scheduling, and performance monitoring. A structured service framework and backup staffing model ensured service continuity during peak periods.
Results
- 25% improvement in customer satisfaction scores
- 30% reduction in service disruption incidents
- Over 2,000 frontline staff managed with consistent service standards
Recognised for Excellence
Since 2007, PERSOL Outsorcing staff has won over 200 service awards from our clients. These accolades reflect our unwavering commitment to service excellence and our people's dedication to exceeding expecations.
Client Awards
AAC Annual Airport Celebration
Outstanding Service Team and Outstanding Service Provider
Excellent Service Award
Recognising exceptional customer service delivery
SMILE Award
For outstanding frontline service
First Class Service Act Award
Top Agency recognition
Extra Mile Award
Favourite Frontline and Outstanding Service Team
LTA Service Award
Excellence in land transport services
TOPSIS Award
Top performance recognition
Certified Excellence
Our operations are backed by internationally recognised certifications, demonstrating our commitment to quality, security, and best practices.
ISO Certifications
Quality management systems certification
DPTM Certification
Data Protection Trust Mark for robust data handling practices
EA License
Employment Agency License No. 90C3494
Certified Excellence.
Our operations are backed by internationally recognised certifications, demonstrating our commitment to quality, security, and best practices.
Training & Onboarding
Every employee engaged to work on your outsourced business process is highly trained to your specific requirements. Our comprehensive onboarding programmes ensure that staff understand your brand, processes, and service standards from day one.
Backup Staffing
We ensure that backup staff are well trained and ready to fill in seamlessly whenever your primary staff are absent. This maintains high service levels and ensures minimum disruption to your business operations.
Data & Payroll Security
We maintain strict data handling, confidentiality, and compliance policies. Our robust security frameworks protect sensitive information and ensure regulatory compliance across all operations.
Trusted by Industry Leaders
Let’s Build Future Together.
